Overview
Last Updated: September 2026
At StoreByMail, we want you to be satisfied with your purchase. We offer a 7-day return policy for eligible products.
7-Day Returns
You may request a return within 7 days of receiving your order.
To be eligible:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, where applicable.
- The product must not have been damaged, altered, or used after delivery.
- You must provide your order details or proof of purchase.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photos or videos.
If the issue is confirmed, we may offer a replacement or refund. StoreByMail will cover applicable return shipping costs in such cases.
Change of Mind
Returns due to a change of mind may be accepted within 7 days, provided the product meets our return conditions.
The customer is responsible for return shipping costs for change-of-mind returns.
Customized Products
Customized or personalized products, including custom photo frames, are not eligible for return or refund due to a change of mind, as they are made specifically according to the customer’s requirements.
However, if a customized product arrives damaged, defective, or significantly different from what was ordered, please contact us with photos/videos so we can review the issue.
Refunds
Once we receive and inspect an eligible returned product, we will notify you about the status of your refund.
Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on your bank or payment provider.
Contact Us
For return or refund requests, please contact us through the contact details provided on our website.
StoreByMail
India